Frequently Asked Questions

Q.  What are your hours of operation?
A.  We are open for service Monday – Friday between 8:00am and 5:00pm EST.

Q.  How can I contact you?
A.  Call us toll free at 1-800-733-9401.  You can also email customer service directly at custserv@kennedyoffice.com.

Q.  How do I return an item?
A.  Click here to submit your request to return an item.  A Customer Care Associate will contact you to discuss your options.

Q.  When will I receive my items?
A.  We offer next-day delivery on supply items found in our general line catalog if ordered before 4:30pm.  Delivery times may vary based on product selection.  Your Customer Care Associate will be able to assist you with further details.

Q.  Will there be a shipping charge?
A.  Orders for office products found in our general line catalog will be shipped FREE to arrive on the following business day.  Shipping charges may apply to furniture and orders with special circumstances.  Consult with your Customer Care Associate for details.

Q.  Can I pay by credit card or electronic funds transfer? 
A.  We accept Visa, MasterCard and American Express.  You can also make payments via Electronic Funds Transfer (EFT).  Consult with your Customer Care Associate for details.

Q.  What are your payment terms?
A.  Payment is due net 30 days from date of invoice.  Your invoice will be delivered with your order which serves as a receiving and billing document.  Monthly statements are mailed on the first business day of each month.  If you have specific accounting needs, please contact us.

Q.  How can I check on an order that has been placed?
A.  Contact Customer Care at 1-800-733-9401 or by email at custserv@kennedyoffice.com. 

Q.  How do I request a catalog?
A.  Contact Customer Care at 1-800-733-9401 or by email at custserv@kennedyoffice.com or click here.

Q.  What happens if I purchase an out-of-stock item? 
A.  A Customer Care Associate will contact you regarding any out-of-stock items to discuss options available to you. 

Q.  How do I change my account information?
A.  Contact your Sales Representative or Customer Care Associate at 1-800-733-9401.

Q.  Can I have my furniture assembled?
A.  We will professionally deliver and assemble your furniture for a nominal charge.  Ask your Sales Representative for details.

Q.  How do I set up an account?
A.  Click here to become a customer.